Doubt if anyone reads this but AA could be the worst airline in the world. Didn’t fly them for years as a consequence of internal difficulties.
I have bundled an short article that outlines your firm as getting the worst airline within the field which isn't one thing to get proud of. Based on my practical experience I will say that i'm never likely to fly with your business once again, and neither will any individual I realize. I have presently publically declared my frustrations along with your airline on every one of the social networking websites.
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My spouse and I not too long ago took a trip into the Virgin Islands and returned on three/11/13. Our Flight residence on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We were supposed to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in Ny after a 2 hour layover. We had been reassured in St. Thomas that we would make our link and which the plane would anticipate the connecting passengers. When we arrived in San Juan we found our flight experienced now taken off. In seeking to resolve this we were being scolded for visiting the Mistaken counter (We had been despatched by an American Eagle employee into the American ticket counter). Surprisingly although, Regardless that we had committed that “faux pas,†he was capable of print a Jet Blue ticket from his American terminal! Luckily we had been lastly on our technique to our desired destination – JFK in Big apple. When we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to tell us. He stated they'd likely skipped the flight to JFK in addition but to examine after we arrived there. As we anticipated, our bags did not abide by us to New York so we filed a assert and had been sent on our way back to Lisbon, CT 3 several hours far from Ny. The following morning, on 3/eleven/13, we called American Airways about our baggage Which’s the place the runaround commenced. We were at first instructed that our baggage Must have created it to JFK that early morning but they may not inform.
I was on AA flight 487 yesterday going from San Diego to Charlotte. I just wish to praise a flight attendant that went outside of the each day routines of her position. She was so well mannered & friendly and prepared to share her experiences along with make me sense far more snug.
Remember to look into this so other travellers won’t contain the exact encounter…..I would really like a reply from You furthermore may..
There's a Center aged African American girl with a short hair Minimize and glasses at your Philadelphia Airport place who refused to provide me her total name After i requested it as a consequence of her despicable Frame of mind. She last but not least advised me her name was “D†and hid her identify badge as she said this. “D†isn't going to are worthy of a occupation in customer service and particularly not within your firstclass sign in spot wherever I encountered her. As I rushed past the extensive TSA line to your self service ticketing counter with only forty minutes right until my flight departed I used to be pleased to see there was a no cost kiosk. I began to retrieve my reservation and midway via this process “D†walked nearly me and reported “This is often for first-class passengers only†I looked up through the display puzzled for the reason that there wasn’t any indication or indicator that the kiosks were being first-class kiosks and On top of that I questioned how “D†knew I was or wasn't first-class and why she would make these kinds of an assumption. I replied “Justification me?†“D†condescendingly stated “These kiosks are for first-class travellers onlyâ€.
A substantial p.c with the flying public have conservative views, like above fifty%. The therapy of Glenn Beck more than the weekend is transmitted to just about 5 million individuals by now and remains spreading.
Luis not only received us with a flight but update to firstclass. This was a huge treat for us. The flight range was AA2386 in case I spelled Luis’s very last identify wrong.
To whom it might worry. I used to be extremely disappointed with The shopper service which was provided by among the list of flight attendants. (Flt. no. 408 from DCA to PHX) Pretty RUDE and UNPROFESSIONAL) Unquestionably not as well mannered since the videos that happen to be demonstrated ahead of the flight leaves. She must have still left her Mindset in your own home because I wasn't the sole passenger on this flight that have her wrath. The flight attendants identify is Cher. I used to be touring in an incredibly substantial team on business enterprise and will definitely Feel twice about utilizing your Airways. The direct flight attendant was really apologetic nonetheless This could not have happened to begin with.
I didn't have any luggage to examine! Why does AA Buyer Service proceed to lie about explanations which the flight was overbooked? The ticket agent explained to me the flight was overbooked.
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There was no gate All set for us and we waited a hour ahead of just one was ready. That was not what we envisioned.
hardly ever ever acquired these types of very poor service and a business that simply just doesn’t treatment about there paying shoppers